Tessa matched the quote I brought in

My daughter was buying her first car and I came along ready to argue with somebody. Tessa spoke to her instead of to me, which I noticed immediately and appreciated. She matched a written quote from Naperville on a certified Sorento and walked through the warranty coverage line by line so my daughter understood what she was actually buying. No add-ons were pushed at the end, which is where these things usually fall apart. I did not have to say a word.